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2023年12月17日发(作者:)
电大管理英语4单元自测2答案
题目:— If you can't say what you've come to say at the meeting, what's the point
答案:I can see that
题目:— Will you go on a picnic with us tomorrow
答案:I'm afraid I have no idea
题目:—____________________identify the problems that have been occurring
答案:Are you able to
题目:—How can you explain the latest situation—____________________,I know it
is all my fault.
答案:Sorry
题目:—How did your meeting go yesterday— __actually, it was really frustrating.
答案:Not so good
题目:Creativity, especially __________ which takes place across departmental
boundaries, is likely to suffer hugely as team synergy slips.
答案:that
题目:Effective leaders distill complex thoughts and strategies into simple,
memorable terms
答案:that
题目:Every time I tried to say something, he would ______ to something else.
答案:move on
题目:He's left now, but productivity hasn't ______that much.
答案:picked up
题目:I think the primary ______factor is there's been so much absence lately.
答案:contributing
题目:If demand is rising but the firm __________ from communication failure, then
stocks will
答案:is suffering
题目:In today's environment, __________ people are often burned out, it's
important for
答案:where
题目:What you need to do is to keep things short and sweet, just the ______.
答案:highlights
题目:When the message finally reached the Command Center, it __________
“mutated” to
答案:had
题目:Who was ______ the meeting
答案:chairing
二、完型填空(共50分)
WHAT WE HAVE HERE: A FAILURE TO COMMUNICATE
It is the {weirder; weirdest; weird} thing. There are more ways than ever to
communicate with people, yet it sometimes seems like it is more difficult to connect
— and stay {connecting; connected; to connect} — with anyone.
Should you {shoot; mail; give} off an email Tap out a text Post a private message on
Facebook Write on their Facebook wall Skype, poke, ping or conjure them up on a
digital tin can phone
And once you reach someone, you wonder: Is he paying attention How do you know
Even with the techno-ease of {uncountable; countable; countless} communication
devices, conversations can still be troublesome. Questions are asked and answered
{out; away; within} of order. Instructions and directions go half-read. Meetings are
botched. Feelings are hurt."
答案1:weirdest; 2:connected; 3:shoot; 4:countless; 5:out
二、阅读理解:根据文章内容,判断正误(共50分)。
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It's no secret that good leaders are also good communicators. Indeed,
communication and leadership are inextricably tied. How can you galvanize, inspire
or guide others if you don't communicate in a clear, credible and authentic way Here
are 5 essential communication practices of effective leaders:
1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is
your single greatest mode of communication, and it must be congruent with what
you say. If your actions don't align with your words, you are storing up trouble for
the future.
2. Make the complex simple. Effective leaders distill complex thoughts and strategies
into simple, memorable terms that colleagues and customers can grasp and act upon.
The most important thing is to clarify what you want to say, look out for technical
jargon and avoid business speak, which add complexity. Say what you mean in as
few words as possible.
3. Find your own voice. Use language that's distinctly your own; let your values come
through in your communication. Correct use of language and grammar are important,
of course, but don't become overly fixated on eloquence for eloquence's sake;
concentrate on being distinct and real. People want real, people respect real, people
follow real.
4. Be visible Visibility is about letting your key stakeholders get a feel for who you are
and what you care about. Don't hide behind a computer and only interact with
people electronically – see them face to face and voice to voice, and interact with
them in a real, substantial way. In today's environment, where people are often
burned out, it's important for employees to have a personal connection with you and
the work you believe in. Show the people that work for you that you're engaged and
that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way
process, and good leaders know how to ask good questions, and then listen with
both their eyes and their ears. Because you are in a position of authority, others may
be reluctant to express their real opinions to you directly. You won't always get
direct feedback, so you need to also be able to read between the lines and look for
the non-verbal cues.
正确选T,错误选F。
1. Communication and leadership don't always go hand in hand.{T; F}
2. The say-do gap happens when people misunderstand their leader's intention.{T; F}
3. Using technical jargon makes a leader convincing.{T; F}
4. Communicating sincerely is always the best.{T; F}
5. Observation is as important as communication when you want to know what
people really think.{T; F}"
答案1:F; 2:F; 3:F; 4:T; 5:T
二、阅读理解:根据文章内容,完成选择题(共50分)。
COMMUNICATION FAILURE
The meaning of “communication” goes a lot deeper than people often think.
Communication is about conceiving, sending, receiving, and interpreting messages as
well as confirming reception of these messages. A failure at any point in this chain
can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of a British
Army Commander who sent the message “Send reinforcements, we're going to
advance.” back to his Command Center, through a long chain of subordinates. When
the message finally reached the Command Center, it had “mutated” to become --
“Send three and four-pence, we're going to a dance.” The reinforcements never
arrived.
You can demonstrate this same principle, albeit on a less dramatic scale, by trying to
play Chinese Whispers with more than 20 people. It is highly unlikely the same
message you started with will be the one you end with.
In a business, there are three main types of communication failure. Each has its own
indicative signs.
The first type is known as allocative failure. This occurs when a firm is not gathering
enough intelligence about its market or (most often), the information is not reaching
the right points. The firm will not be allocating resources in step with the shifts in
demand. If demand is rising but the firm is suffering from allocative communication
failure, then stocks will fall and there will be understaffing. If the inverse happens,
there will be a surplus of stocks and overstaffing.
The second type is executive failure, where communication to trigger specific
events/actions is either late, lacking or in error. The symptoms of this are a general
loss of direction in the company or departments, a loss of co-ordination and an
increase in complaints from customers as things happen late or not at all.
The final type is human failure. This occurs when the general culture of a business or
the relationships between particular individuals or departments do not foster
effective communication. This leads to alienated staff, an increase in staff turnover,
an increase in absenteeism and general frustration among staff. Creativity, especially
that which takes place across departmental boundaries, is likely to suffer hugely as
team synergy slips.
题目
1. Confirming reception of the sent messages means {A; B; C}.
A. the messages are sent to right receivers
B. the messages are correctly understood
C. the messages are correctly understood by right receivers
2. In the famous British Army Commander story, which step probably did NOT go
wrong in the communication chain{A; B; C}
A. Conceiving.
B. Sending.
C. Receiving.
3. What is Chinese whispers{A; B; C}
A. Who whispers in Chinese.
B. A game to pass message around in a whisper.
C. Chinese people who don't normally talk very loudly.
4. Allocative failure does NOT happen when {A; B; C}.
A. the right information goes to the right place
B. a company gathers false information
C. the correct information is not received by the right department or person
5. According to the passage, which of the following cases does NOT belong to human
failure{A; B; C}
A. Decreasing creativity across departments.
B. Inadequate communication between departments.
C. Increasing customer complaints."
答案:1:C; 2:A; 3:B; 4:A; 5:C
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