嗨!
我们的一位客户使用Lync 2013,并希望将一些功能与他现有的Sugarcrm集成。 SugarCRM是一个基于PHP的分离Web服务器上的Web-CRM。
以下功能应该有效:
- 如果有来电,它应该在CRM系统中显示信息。
- 如果用户点击SugarCRM中的电话号码,客户端 - 电话应该开始拨号。
这种情况是否可能(SugarCRM - Lync)?
什么我们必须使用API吗?
感谢您的帮助
解决方案
嗯,我认为这取决于你可以使用Lync客户端SDK挂钩到本地安装的客户端,或者你可以使用UCWA创建一个完整的Web基础经验。目前,UCWA目前不支持音频/视频通话,但它可用于即时消息等。
问候
Allen
Hi!
one of our customers uses Lync 2013 and wants to integrate some features with his existing Sugarcrm. SugarCRM ist a PHP based Web-CRM on a separat Webserver.
the following features should work:
-if an incomming call comes it should show the information in the CRM System.
-if a user clicks on a phoneNumber within SugarCRM the client-telephone should start to dial.
is such scenario possible (SugarCRM - Lync)?
what API do we have to use?
thanks for any help
解决方案Hi,
Well I think honestly it depends, you can hook into the locally installed client using the Lync client SDK or you can use UCWA to create a totally web based experience. At this time UCWA doesnt currently support audio / video calling but it can be used for IMs etc.
Regards
Allen
更多推荐
将SugarCRM与Lync 2013集成
发布评论