iOS应用内购买次数未匹配

本文介绍了iOS应用内购买次数未匹配的处理方法，对大家解决问题具有一定的参考价值，需要的朋友们下面随着小编来一起学习吧！ 问题描述

我们应用程序的iTunes Connect DAILY每日报告显示说每天 52次购买 ...，但根据我们的服务器日志，同一天处理了 55次购买交付物品的地方.

iTunes Connect DAILY reports for our app shows lets say 52 purchases a day... but according to our server logs, there was 55 purchases processed on the same day for which the items were delivered.

这怎么可能?

我们的服务器将保留所有原始的购买收据(全部55张)，即使现在我们也可以使用Apple服务器成功地重新验证所有收据.

Our server is keeping all the original purchase receipts (all 55 of them) and even now we can re-validate all of them with the apple servers successfully.

我们在收据中使用" original_purchase_date_pst "来标识购买日期，我们认为iTunes在下载DAILY报告时会使用什么购买日期(我们曾尝试将其与收据...但没有成功)

We are using "original_purchase_date_pst" in the receipt to identity the date of purchase which we believe what iTunes uses when downloading the DAILY report (We did tried matching with all other "purchase_date" fields in the receipt... but with no success)

每日报告显示没有退款...

The daily report shows NO REFUNDS...

我们的所有55笔交易都有" transaction_id "，但无法将其与每日报告"进行匹配.

We do have "transaction_id" for all 55 purchases, but there is no way to match them against the DAILY REPORT.

请帮助

更新:与Apple联系并获得了模板响应(符合预期)...

UPDATE: Contacted Apple and got a template response (as expected)...

"Apple销售和趋势报告按预期工作.我们无法解释我们的报告与任何外部报告系统之间的差异.如果您对此信息还有其他疑问，请告诉我们.您可以在太平洋标准时间上午7:00-下午5:00(PST)周一至周五的1(877)-206-2092与我联系."

"Apple Sales and Trends reports are working as expected. We can’t account for any discrepancies between our reports and those of any outside reporting systems. Let us know if you have additional questions about this information. You can reach me Monday - Friday, from 7:00 AM - 5:00 PM (PST) at 1(877)-206-2092."

我已经向他们发送了完整的详细信息...但是他们甚至都不会看它！

I had sent them the full details... but they will not even look at it!

更新:好的，考虑是否退款(或按@Ricky的建议退回)，我们如何检查退还了哪笔交易?我们确实拥有所有 transaction_id ，但Apple报告未显示任何内容.

UPDATE: Ok, considering if its a REFUND (or REVERSAL as @Ricky suggested), how do we check which transaction was refunded? we do have all the transaction_id but the Apple report does't show any.

推荐答案

如果您确认没有退款.意外购买(例如:两次购买)的冲销如何?

If you confirmed that there is no Refund. How about a Reversal of an accidental purchase (eg: purchase 2 times)?

如果您阅读

www.apple/itunesnews/docs/AppStoreReportingInstructions.pdf

有一个字段销售/退货:

Can be S or R. R is a refund and not a reversal.

有理由相信Apple对退款和撤销的处理方式有所不同.我相信，当退款时，您会在每日报告的单位下看到一个负值，但是对于冲销，整个交易可能会被取消，甚至不会出现在报告中.

It is reasonable to believe that Apple treats Refund and Reversal differently. I believe that when it is a refund, you will see a negative value under Units on your daily report, but for a reversal, the entire transaction might be cancelled out and not even appear on the report.

我无法确认自己拥有100％的信心，我想您可能会给Apple Itunes Connect支持发送电子邮件，以获取有关阅读销售和趋势以及每日报告的更多信息.

I am unable to confirm on that with 100% confidence, I guess you may drop an email to Apple Itunes Connect Support for more info on reading the Sales and Trends and daily report.

添加了撤消的屏幕快照(Apple未提及退款):-

Added a Screen shot for Reversal (Apple does not mention Refund):-

那么Apple的Report对待退款和冲销有何不同?您必须询问Apple支持.

So is the Report By Apple treat Refund and Reversal different? You have to ask Apple support.

添加额外的屏幕截图:-