相关帐户所有者的新案例电子邮件提醒(New case email alert for related account owner)

相关帐户所有者的新案例电子邮件提醒(New case email alert for related account owner)

期望的场景：

收到新案件并符合某些条件时，会向案件所涉及的帐户所有者发送电子邮件。

我可以为每个能够拥有帐户的用户创建工作流和电子邮件警报，但是运行多个工作流来评估符合条件的每个新案例似乎效率低下且过于复杂。

我没有使用APEX代码的经验。

Desired scenario:

When a new case is received, and meets certain criteria, an email is sent to the owner of the account that the case relates to.

I could create a workflow and email alert for each user who is able to own accounts, but it seems inefficient and overly complex to have several workflows running to evaluate each new case that meets the criteria.

I have no experience with APEX code.

最满意答案

您可以为收件人类型“帐户所有者”创建案例电子邮件警报

You can create a case email alert for recipient type of "Account Owner"