您好
我的公司在Windows 7 Enterprise x64上使用Project Pro SP1。我们的一个用户在使用各种项目文件时遇到了frequest崩溃,无论是大型还是小型,都存储在本地和网络共享上。
到目前为止,我已尝试重新安装Project并重新安装在其计算机上创建用户配置文件以解决问题。在这两种情况下,项目一天都很好,然后问题再次发生。任何解决这些崩溃的帮助都将大大降价!
谢谢
Alex
请参阅以下有关崩溃的详情:
于2013年6月26日
问题签名: 问题事件名称:AppHangXProcB1 应用程序名称:WINPROJ.EXE 应用程序版本:14.0.6023.1000 申请时间戳:4d7a60be Hang Signature :5391 挂牌类型:128 等待应用程序名称:splwow64.exe 等待应用程序版本:0.0.0.0 操作系统版本:6.1.7601.2.1.0.256.4 区域设置ID:2057
其他吊签名1:53915fd6d3c9615fd265c22ab87f95b7 其他吊牌2:59fd 其他Hang Signature 3:59fdebdafbe00535efc88d474a4c9c08 其他Hang Signature 4:5391 其他Hang Signature 5:53915fd6d3c9615fd265c22ab87f95b7 其他Hang Signature 6:59fd 其他Hang Signature 7:59fdebdafbe00535efc88d474a4c9c08
b
问题签名:
问题事件名称:BEX
应用程序名称:WINPROJ.EXE
应用程序版本:14.0.6023.1000
应用程序时间戳:4d7a60be
故障模块名称: MSVCR90.dll
故障模块版本:9.0.30729.6161
故障模块时间戳:4dace5b9
例外抵消:000320f0
例外代码:c0000417
异常数据:00000000
操作系统版本:6.1.7601.2.1.0.256.4
区域设置ID:2057
附加信息1:9355
附加信息2:9355c752bfbcfcaf957c0b424c6bd347
附加信息3:5951
附加信息4:5951441ecb5f285224e92d918aac4a57
解决方案
Alex,
不幸的是,故障数据转储对我们没有帮助。我们是志愿者,不为微软工作,因此我们中的一个人可以从失败数据中挖掘有用信息的机会是零。
但是,我们可以提出一些建议。您说SP1已安装,您已经尝试了新的用户配置文件,甚至重新安装了Project。所有有用的信息。文件是链接结构的一部分(即主/子项目或资源池/共享者,或两者)?该文件是否具有项目间链接(即外部前置/后继)?该文件是否包含任何VBA宏?
文件可能已损坏。尝试保存为XML,然后在Project中重新打开。注意:您将丢失任何自定义格式,如果此文件是链接结构的一部分,则需要执行更多步骤。
John
Hi
My company uses Project Pro SP1 on Windows 7 Enterprise x64. One of our users is experiencing frequest crashes while using various project filesboth large and small, stored both locally and on network shares.
So far I have tried re-installing Project and re-creating their user profile on their machine to resolve the issue. On both occasions Project was fine for a day or so and then the problem re-occurs. Any assistance in resolving these crashes would be greatly appreciated!
Thanks
Alex
Please see below details from crashes:
on 26/06/13
Problem signature: Problem Event Name: AppHangXProcB1 Application Name: WINPROJ.EXE Application Version: 14.0.6023.1000 Application Timestamp: 4d7a60be Hang Signature: 5391 Hang Type: 128 Waiting on Application Name: splwow64.exe Waiting on Application Version: 0.0.0.0 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 2057
Additional Hang Signature 1: 53915fd6d3c9615fd265c22ab87f95b7 Additional Hang Signature 2: 59fd Additional Hang Signature 3: 59fdebdafbe00535efc88d474a4c9c08 Additional Hang Signature 4: 5391 Additional Hang Signature 5: 53915fd6d3c9615fd265c22ab87f95b7 Additional Hang Signature 6: 59fd Additional Hang Signature 7: 59fdebdafbe00535efc88d474a4c9c08
on 03/07/13
Problem signature:
Problem Event Name: BEX
Application Name: WINPROJ.EXE
Application Version: 14.0.6023.1000
Application Timestamp: 4d7a60be
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 000320f0
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 9355
Additional Information 2: 9355c752bfbcfcaf957c0b424c6bd347
Additional Information 3: 5951
Additional Information 4: 5951441ecb5f285224e92d918aac4a57
解决方案Alex,
Unfortunately the failure data dump doesn't help us. We are volunteers and do not work for Microsoft so the chance that one of us can dig useful information from the failure data is nil.
However, there are some things we can suggest. You said SP1 is installed and you already tried a new user profile and even re-installing Project. All useful information. Is the file part of a linked structure (i.e. master/subproject or resource pool/sharer, or both)? Does the file have inter-project links (i.e. external predecessors/successors)? Does the file contain any VBA macros?
It's possible the file is corrupt. Try saving as XML and then re-opening in Project. Note: you will lose any custom formatting and if this file is part of a linked structure, more steps will be required.
John
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